The provision of good customer service in the healthcare industry is highly important. Healthcare professionals are dealing with people when they are most vulnerable, and being professional, courteous, respectful and friendly during these times can make a significant difference to the patient’s experience. This is particularly relevant in the private medical services industry where good customer service tends to result in strengthened relationships with clients.
UniTeam’s Customer Service course is intended for healthcare professionals and healthcare support staff who interact with the public. By the end of the program, participants should have an increased understanding about how to deliver professional standards of communication and customer service skills in provision of healthcare, and to better understand the reasons why good customer service is so important in the healthcare industry.
The course is highly interactive, providing participants with the opportunity to practice the skills learned throughout the day.